SwiftCX VOC

32 Degrees Dedicated Instance

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SwiftCX | VOC Intelligence Engine

Dedicated Instance: 32 Degrees (32D)

Staged Events (SimpleSat)
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Enriched by Laya
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Auto-Persisted (>=92%)
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Pending QA Review
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Human QA Queue: Ambiguous & Low-Confidence Feedback

Classify with human oversight to elevate accuracy and train decision thresholds
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Secure MCP Connection Configuration

Copy and paste this config directly into your claude_desktop_config.json:

Option A: Native Remote SSE (Claude Desktop / Cursor)

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Option B: Universal Command Wrapper (npx mcp-remote)

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Ready-To-Use Queries for Claude:

  • "What are the top root causes for customer friction in 32 Degrees?"
  • "Show me all customer interactions tagged with carrier or shipping issues."
  • "What percentage of interactions were auto-persisted by Laya vs queued for QA review?"